The key to developing a strong, loyal customer base is achieving superior product and service quality which makes a guest’s stay enjoyable and memorable. Let us help enhance your guest service by developing a new program or assist with the implementation and/or maintenance of an existing hotel guest service or skills training program. We will customize training to address your hotel and company specific goals.

We will work as a team in creation of an excellent New Hire Orientation Program, Training Sequences with Task Lists for all Exempt and non-Exempt positions, and Job Descriptions in compliance with the American with Disabilities Act and FLSA. Together our collective efforts will lay the foundation for an effective and successful training program which will produce results.

Training and Development Programs are a vital component in the overall success of any professionally managed first class hotel. Ensuring our clients Employees are well-trained, knowledgeable, and guest service oriented is one of the primary goals we help you achieve in your hospitality operation. We possess hands-on experience in the introduction and maintenance of Hilton’s Priority One Guest Satisfaction System and Performance for Excellence skills training programs. We also personally designed an innovative skills training program entitled "Partners in Quality" while serving as Corporate Director of Human Resources for HEI Hotels. Together, with our management teams commitment, we positively impacted guest service in all 20 hotels nationwide.

In addition, we implemented an excellent Sexual Harassment Training Program for supervisors within one of our premier client’s organization. Such training is mandatory for newly hired supervisors in Connecticut and is being considered in several states in the United States.

Perfecting your approach and swing will position you well on the green. Contact us today to work together towards improvement of your guest service and further development of your management talent.